Office of the Ombudsperson
 Ombudsperson: Sandra Kuehl, Ext. 6107 or 6581
 Office Location: Room 109, 202 Regina Street
 Office Hours: Monday to Friday 8:30 a.m. - 4:30 p.m.
      The following are excerpts from the Terms of Reference for 
the Ombudsperson at Wilfrid Laurier University. A copy of the
complete Terms of Reference for the Office of the Ombudsperson may
be obtained from the office.

    Consulting the Ombudsperson is not a substitute for first
seeking help or information through normal channels.

    The services of the Ombudsperson will be available to the
staff, faculty and students at Wilfrid Laurier University.

    The Ombudsperson is responsible for the development,
recommendation and implementation of appropriate procedures to
protect those who use the services of the Office of the
Ombudsperson. These procedures are to include those relevant to
University matters (excepting those under the mandate of the
Harassment/Discrimination Office and the Employment Equity
Office).

    The Ombudsperson will maintain the independence, objectivity
and neutrality of the office at all times in order to adequately
investigate, or facilitate the investigation of, any complaint,
inquiry or grievance of an individual which may arise against the
University or anyone in the University exercising authority, or to
provide information regarding complaints and suggestions about
rights and responsibilities at this university. The Ombudsperson
may also, using discretion, initiate inquiries.

    The Ombudsperson will bring findings and recommendations to the
attention of the President by the most expeditious means possible,
and to the University community at large to the extent that is
appropriate. In particular, the Ombudsperson shall identify and
investigate any gaps and inadequacies in existing University
procedures and policies that might jeopardize the rights of members
of the Laurier community.

    The Ombudsperson has no power to order changes in rules,
regulations, policies or procedures. The Ombudsperson has the power
to investigate and to recommend.