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Website Support
Registration & Login Problems
Problem: I'm registered in the course but I don't have an account OR my account doesn't show the current term.
Students are NOT automatically to the Course Manager. You do this yourself as part of the lab registration opens. Your instructor will have announced this date during the first lecture. Visit the site at this time to see links to register for a lab for the appropriate course. If you do not have an account on the site, you will be prompted to create one as part of that process.
Problem: I do not know my login information or have forgot my password.
If you have already registered on this site then use the forgot password feature to have your password e-mailed to you. If you have not yet registered you must do so to use the site. Note that logins for WebCT, LORIS and other WLU services are separate from this site and cannot be used to login.
Problem: When I try to register I receive a message about registration being closed.
Lab registrations can only be added or changed while the registration is open for the course. This system is not used for distance-ed versions of the course. Distance-ed students cannot register on this site.
Website Compatibility
Problem: When I log in to the site, it "forgets" that I am logged in when I go to another page.
For your security cookies must be enabled to use this site. You can find this setting in most browsers in the security settings.
Problem: The site is not working correctly on my computer.
Course Management System has been tested to work on the latest versions of most popular web browsers however we cannot ensure compatiblity with all system configurations. For your security please note the following browser capabilities must be present to use the site:
- Cookies must be enabled.
- The site can only be viewed over an SSL connection (https://).
If you cannot get the site to work on your computer you are expected to use your school's computers to view it instead.
Have an Unresolved Issue?
If the questions above did not solve your problem please contact:
bu111headia@wlu.ca for further assistance on all BU111 related issues and
bu121headia@wlu.ca for further assistance on all BU121 related issues.